About PFAS

What do we do?

As Functional Assessors at PFAS we work on behalf on the DWP assessing claimants who have applied for PIP (Personal Independence Payments) benefit. We act as information gatherers and we assess how each individual’s disability/condition/illness impacts their functional ability on daily activities by completing thorough assessments in a respectful, non-bias and reassuring manner. We use our clinical curiosity, medical knowledge, learnt resources and clinical guidance to present findings to the DWP. After we have gained all the information, we form a report which gets sent to the DWP case managers who make the decision on the claimant’s eligibility.

The DWP will make their decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence.

Our Team

Our clinical team come from a variety of backgrounds, including Nurses (RGN, RMN and RNLD), physiotherapists, occupational therapists and paramedics. All our clinical colleagues are registered with their professional bodies (HCPC/NMC) and have a minimum of 2 years clinical experience and a broad range of clinical knowledge. Strong observational typing and report writing skills are essential for this role.

When you join us, you’ll be given comprehensive training on how to carry out health and disability assessments. We invest in extensive training programmes for both Health Professionals and our Operational teams, focusing on placing the claimant experience firmly at the heart of our service

Have a look through testimonials from our colleagues here! 

Want to know more about working for us, including our full range of employee benefits, simply visit this website by clicking here to get an in-depth insight into what's available to you in YourFuture career with PFAS.

How does the PIP assessment work?

The process starts and finishes with the Department for Work and Pensions and our role within the assessment process is very specific. Our health professionals undertake a face to face assessment assessing a wide range of conditions using medical reports, interviews, informal observation and clinical examinations before writing up a report.

The DWP will make a decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence.

The Disability Assessment process therefore calls for sensitivity and skill as well as a broad range of medical knowledge.

Where do we work?

We are based in various clinics around the South East of the UK including Canning Town, Croydon, Eastbourne, Canterbury, Ipswich, Norwich, Thetford, Milton Keynes, Colchester & Stanford le Hope.

All our assessment centres have a welcome area where claimants are greeted by our Unit Coordinators and Assistant Coordinators. Each Functional Assessor completes their assessments from their individual consultation room situated throughout the building.

Due to COVID-19 we are currently working remotely (either from home or sites which are COVID-19 secure) undertaking assessments via telephone, to ensure that this vital service is able to continue safely for both claimants and our colleagues, whilst social distancing measures remain in place.